KR
Kyle R
1 reviews | Active since May 2023
27 May 2023, 20:45
Horrible
Last year I lost my job so I contacted clientele to stop my clientele account because I have no job and no income to pay my account monthly and I have a family to support last month they took double payment out of my bank account so I decided to contact them again and I made it very clear that they must stop the debit orders taken each time from my bank account immediately ,but they still went again even after all my multiple compalaints and took money again this month out of my bank account ..
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
29 May 2023, 16:42Dear Kyle R
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply29 May 2023, 16:42
Official
Dear Kyle R
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
31 May 2023, 10:54Dear Kyle R
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Attempts to contact you to discuss your complaint were unsuccessful.
Please respond to the email sent to you with a convenient time or alternative number to contact you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Legal
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Attempts to contact you to discuss your complaint were unsuccessful.
Please respond to the email sent to you with a convenient time or alternative number to contact you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Legal
Clientele Legal's reply31 May 2023, 10:54
Official
Dear Kyle R
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Attempts to contact you to discuss your complaint were unsuccessful.
Please respond to the email sent to you with a convenient time or alternative number to contact you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Legal
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Attempts to contact you to discuss your complaint were unsuccessful.
Please respond to the email sent to you with a convenient time or alternative number to contact you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Legal
Clientele Legal's replyOfficial
01 Jun 2023, 09:29Dear Kyle R
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Our telephone conversation confirms that an investigation was conducted and that no cancellation requests were received before the 1st of May 2023 either by email or phone. As of the 1st of May 2023, we received the first cancellation request, and we will refund the policy premium for May, excluding the Blue Rewards amount. As requested, the policy has been canceled and there will be no further debits in June. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Our telephone conversation confirms that an investigation was conducted and that no cancellation requests were received before the 1st of May 2023 either by email or phone. As of the 1st of May 2023, we received the first cancellation request, and we will refund the policy premium for May, excluding the Blue Rewards amount. As requested, the policy has been canceled and there will be no further debits in June. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal
Clientele Legal's reply01 Jun 2023, 09:29
Official
Dear Kyle R
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Our telephone conversation confirms that an investigation was conducted and that no cancellation requests were received before the 1st of May 2023 either by email or phone. As of the 1st of May 2023, we received the first cancellation request, and we will refund the policy premium for May, excluding the Blue Rewards amount. As requested, the policy has been canceled and there will be no further debits in June. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal
Thank you for your recent contact with Clientele.
We refer to the above and acknowledge receipt of your complaint.
Our telephone conversation confirms that an investigation was conducted and that no cancellation requests were received before the 1st of May 2023 either by email or phone. As of the 1st of May 2023, we received the first cancellation request, and we will refund the policy premium for May, excluding the Blue Rewards amount. As requested, the policy has been canceled and there will be no further debits in June. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal