MM
Mxolisi M
1 reviews | Active since Nov 2009
02 Jul 2020, 12:05
HORRIBLE CUSTOMER SERVICE ETHICS
I have a horrible experience with clientele legal. Number1. Their line keeps cutting for some reasons. Number 2. They do not care about calling back to follow up on a case. Number 3. After using their app you do not get a call back as per their promise. Number 4. They do not take it upon themselves to ensure that the matter has been resolved. In other words, you pretty much have to waste your airtime talking to people who have little interest in assisting you to resolve your matter. This is really not a true reflection of what they claim to be!
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Replies (2)
Clientele Legal's replyOfficial
14 Jul 2020, 13:03Dear Mxolisi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Jul 2020, 13:03
Official
Dear Mxolisi,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Jul 2020, 13:08“Dear Mxolisi, We thank you for escalating your concerns to us and resolving the complaint with you. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that as discussed that the call cut was due to reception and/or networks problems on your side, and that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office. We further confirm we will peruse your matter based on the documents and/or information provided and provide you with a way forward regarding your matter . We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply15 Jul 2020, 13:08
Official
“Dear Mxolisi, We thank you for escalating your concerns to us and resolving the complaint with you. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that as discussed that the call cut was due to reception and/or networks problems on your side, and that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office. We further confirm we will peruse your matter based on the documents and/or information provided and provide you with a way forward regarding your matter . We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”