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Aleseng N

1 reviews | Active since Aug 2020

03 Aug 2020, 11:08

HORRIBLE AND DISHONEST SERVICE FROM CLIENTELE LEGAL

I registered a claim with Clientele Legal in April 2020 regarding a dispute I have with Vodacom about a new cell phone I bought from them on 09 April 2020. It has been over four months now, yet each time I phone them about the feedback they promised after engaging Vodacom, all I get are promises that a lawyer allocated to me would be calling me, but she never does. They always pretend to be looking for her each time I phone (which I doubt they do), but can never ever find her. All the bogus adverts they run on TV about great service and quick around time is all hogwash, and a ****! I have decided to cancel both the legal and life policies I have with Clientele with immediate effect, and take my business elsewhere, where my money is appreciated. Unfortunately I will not be able to recoup all the money they have been taking from me all these years. Of all the companies I have done business with in the 54 years of my existence, Clientele is the worst! If only I had read all the reviews on Hellopeter before I threw my money down the Clientele drain.

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Replies (2)
Clientele Legal
Clientele Legal's reply03 Aug 2020, 12:03
Official
Dear Aleseng N, 

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal 
Clientele Legal
Clientele Legal's reply04 Aug 2020, 08:40
Official
“Dear Aleseng N,
 
We thank you for escalating your concerns to us and resolving the complaint with you today.
 
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
 
We confirm as discussed that we have provided you with a way forward regarding your matter and we shall revert with further advise in due course
 
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly and we will gladly assist.
 
Yours sincerely, 
 
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”