1 reviews | Active since Nov 2011
********** service provided
I sent an email to Clientele legal on 3 August. I had no reply from the lawyer (Thato) who was handling my request. On 15 August I logged a complaint. Thato's supervisor, Wisdom returned my call on Wednesday 16 August and promised that Thato would send the letter to company with whom I have a dispute by end of business on 16 August. It is now Monday 21 August and this letter has still not been sent. I have called numerous times to try to get Thato to respond and she blatantly ignored my messages and did nothing despite having been informed by her supervisor to send the letter. I am at my wits end and complaining to Clientele legals customer service has also got me nowhere but apologies and empty promises
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing this matter to our attention.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. We have advised you about the way forward and shall keep you abreast of all further developments made. We also confirm that we have advised you of our internal procedures, which has been created to provide efficient service to our clients.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Chanel Oliphant
Supervisor
Clientèle Legal
Thank you for bringing this matter to our attention.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. We have advised you about the way forward and shall keep you abreast of all further developments made. We also confirm that we have advised you of our internal procedures, which has been created to provide efficient service to our clients.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Chanel Oliphant
Supervisor
Clientèle Legal