gC
gailad C
1 reviews | Active since Nov 2013
11 Mar 2021, 14:44
Horid experience with Clientele Legal
I'm a policy holder of Clientèle Legal, and I recently logged a claim where I needed the help of a lawyer due to an issue with my employer. I was given reference P*** for my query and was assigned to a legal advisor named Senku. Its been 2 weeks now, and I have never received any feedback on my query. im the one constantly calling , holding the line for over 3 minutes to be patched through (if im lucky) to Senku, who always seems to be "following up" every time I call. Not one day have I received a call to update me, and yet my situation with my employer is worsening by the day.
The past 3 times my adviser has promised to call back and follow up , and nothing ever happens.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
11 Mar 2021, 15:12Dear Gailad
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply11 Mar 2021, 15:12
Official
Dear Gailad
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
12 Mar 2021, 10:47“Dear Gailad, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As discussed, your legal advisor is attending to your matter and will provide you with feedback once a response is received from the third party. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, A. Ramdass Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply12 Mar 2021, 10:47
Official
“Dear Gailad, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As discussed, your legal advisor is attending to your matter and will provide you with feedback once a response is received from the third party. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, A. Ramdass Complaints Case Manager
Clientele Legal"
Clientele Legal"