1 reviews | Active since Jun 2010
Honestly don't know what I'm paying for :-(
<p>I took out a policy about/ almost a year ago. I had an issue which I needed to resolve and comunicated it to clintelle via email. I got 1 call to request for supporting documents and no contact person or legal advisor allocated to me. I then sent an email to complain about this and got an apology and that someone will call me bak. that has never happened. I got an sms last week that my premiums are increasing. you guys don't know what you're doing nor do yu care about your customers. all you care about is money going into your coffers. </p> <p>I would like to cancel my cover and get all premiums back coz you had no interest in helping me. :-(</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
I spoke to Ms Oliphant who was kind, polite and proffessional. I am happy with the feedback she has given me and will continue to liaise with her going forward. the organisation needs more consultants like her. she's a keeper :-)
Thanks
I spoke to Ms Oliphant who was kind, polite and proffessional. I am happy with the feedback she has given me and will continue to liaise with her going forward. the organisation needs more consultants like her. she's a keeper :-)
Thanks
We confirm that Ms C Oliphant from our offices was in contact with you and discussed your query/concerns in detail.
As per the agreement reached, we shall continue to attend to your claim and further feedback will be provided to you soonest. We apologise for the inconvenience caused and will ensure that your claim is attended as per our agreement of today.
We wish to thank you for allowing us to address your concerns and look forward to providing further assistance to you. Further we would like to thank you for continuing with your legal policy and we value you as a client. Please call us on *** or email: *** should you have any further queries.
Chanel Oliphant
Team Leader
Clientèle Legal
We confirm that Ms C Oliphant from our offices was in contact with you and discussed your query/concerns in detail.
As per the agreement reached, we shall continue to attend to your claim and further feedback will be provided to you soonest. We apologise for the inconvenience caused and will ensure that your claim is attended as per our agreement of today.
We wish to thank you for allowing us to address your concerns and look forward to providing further assistance to you. Further we would like to thank you for continuing with your legal policy and we value you as a client. Please call us on *** or email: *** should you have any further queries.
Chanel Oliphant
Team Leader
Clientèle Legal