LB
Lee-Helen Bergstrom
1 reviews | Active since Nov 2019
29 Aug 2020, 11:44
Harassment of spam calls from clientele
I'm not sure which clientele department is calling me but I get called sometimes more than 5 times a day. They call me during work and even on the weekends. I am not interested in your business and never will be after the harassment of calls. I will be telling everyone to not use you and I know some people you are doing this to and they hate it to. I think it is disgusting to phone people that haven't given you consent to phone them, I am so glad that the government has made it ******* in a few months because I will report this company. Your calls are affecting my work as I am a teacher and it disrupts my class when I get these calls.
NEVER USE THIS COMPANY!!!! Please take me off this data base immediately!
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
31 Aug 2020, 08:36Dear Lee-Helen Bergstrom,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply31 Aug 2020, 08:36
Official
Dear Lee-Helen Bergstrom,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Sept 2020, 08:45Dear Lee-Helen Bergstrom,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply01 Sept 2020, 08:45
Official
Dear Lee-Helen Bergstrom,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal