NM
Nthabi M

1 reviews | Active since Sept 2012

31 Mar 2021, 17:52

Harassing sales call for months

I get no less than 5 calls a day from 8am until 6pm Monday to SATURDAYS!!!!!

I block your numbers and you call with different numbers. I kindly requested to please be removed and now your agents just just drop the phone in my ear.

Remove my name from this ridiculous database please I don't want any further services other than the policy I already have or are you asking us to cancel too?

0
Replies (2)
Clientele Legal
Clientele Legal's reply01 Apr 2021, 09:45
Official
Dear Nthabi,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Judith Mboweni
Clientele Legal 

Clientele Legal
Clientele Legal's reply01 Apr 2021, 11:56
Official
Dear Nthabi, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Siphesihle Rodolo
Clientele Legal