GROSS NEGLIGENCE and INCOMPETENCE. Clientele incur bank charges on client accounts and further cannot do simple admin.

I refuse to be held liable for charges due to their GROSS NEGLIGENCE and INCOMPETENCE. I have requested a bank account change (from which debit orders are deducted) numerous times with Clientele over 3 month period. I Supp**** documents they requested. I have had confirmation that this was done see attached. Today again they deducting debit order from the "old" account. This bounced thus affecting my credit rating and resulted in a charge of R399. I refuse to be held liable for charges due to their GROSS NEGLIGENCE and INCOMPETENCE. I have approached them again. I Supp**** their own email confirming that the bank detail changes indeed done. Yet they now requesting I supply the same documents I supp**** to affect the change of banking details. Frustrating! Interruption of cover! All their fault!! I have lodged a complaint with the Ombudsman for long term insurance as well!!