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Refiloe R

1 reviews | Active since Mar 2023

22 Jan 2024, 11:08

Good day, I had a case with previous employer and the honest truth is that the legal advisors provided to me for this whole process did not help at all, I had to constantly point out certain things to them and I must say I am absolutely shocked at the lev

Good day, I had a case with previous employer and the honest truth is that the legal advisors provided to me for this whole process did not help at all, I had to constantly point out certain things to them and I must say I am absolutely shocked at the level of service and lack of support. I had attend to my case without a lawyer as they did not do the necessary prep work to help support me and still I’m being expected to pitch in and help even further - why am I paying for service that I can’t use when I’m in need and having to also attend a case solo like I don’t pay a legal policy on a month to month basis? It’s absolutely embarrassing and I have had enough, I should have been told if this is the level that you provide to your clients when I opened this policy many years ago. I’m absolutely disappointed.

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Replies (2)
Clientele Legal
Clientele Legal's reply22 Jan 2024, 12:31
Official
Dear  Refiloe R,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
            
Yours sincerely, 

Judith Mboweni
Clientele Legal 
Clientele Legal
Clientele Legal's reply25 Jan 2024, 12:20
Official
Dear Refiloe R, 
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. 
 
We note your concerns and apologize for any inconvenience caused. 
 
We confirm that we have advised you on the way forward regarding your matter and shall continue assisting you accordingly. 
 
Should you wish to discuss your matter further, please contact us directly. 
 
Regards, 
 
C. Fick 
Complaints Case Manager”