IG
Ilecoven G

1 reviews | Active since Jan 2018

23 Feb 2024, 21:02

Goes in my account without my consent.

clientele goes in my account and debit and debit the why they feel like we agreed that they should collect on the 1st of every month. Yet without my consent they collect on the 15nd and the 23rd of FeB without calling me to make any arrangements or let me know. I get paid fortnight and the second fortnight wich is the month end is very important for me. They can call to make arrangements in order for me to know

I find this very alarming and inconsiderate.

0
Replies (2)
Clientele Legal
Clientele Legal's reply26 Feb 2024, 13:44
Official
Dear Ilecoven G,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
            
Yours sincerely, 

Lindiwe Mabizela
Clientele Legal 
Clientele Legal
Clientele Legal's reply06 Mar 2024, 07:37
Official
 
 Dear Ilecoven G, 
 
At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised. 
 
As per our  discussion, the necessary feedback was been provided on the 26th of  February
 
Furthermore , I have confirmed a resubmission for January  2024 premium which was done in the mnonth of February.
 
I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. 
 
Vusumuzi Dlamini 
Services Recovery Specialist 
Clientele Life