MN
Marietjie N
1 reviews | Active since Dec 2014
26 Aug 2020, 16:26
Give back the (my) Money!!!!!
Please stop and revered all my money ****** from my account via debit order... I don't know how many times I have to cancel but your email response doesn't exist so does your phone line... Always a technical problem on your side. I want the 6x R275 that you have deducted from my account since March/ April to be paid back into my account before close off business this week.. I will go to the ombud with you guys... Your service is poor!
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
27 Aug 2020, 08:32Dear Marietjie,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply27 Aug 2020, 08:32
Official
Dear Marietjie,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
31 Aug 2020, 12:18Dear Marietjie,
We confirm that our attempt to contact you on 28 and 31 to address all raised concerns resulted in no success. Your policy has been terminated.
Our feedback regarding the concerns raised refers:
Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy prior to the query that was received on 26 August 2020. We therefore confirm that there is no refund of premiums.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply31 Aug 2020, 12:18
Official
Dear Marietjie,
We confirm that our attempt to contact you on 28 and 31 to address all raised concerns resulted in no success. Your policy has been terminated.
Our feedback regarding the concerns raised refers:
Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy prior to the query that was received on 26 August 2020. We therefore confirm that there is no refund of premiums.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal