JS
Joshua S

1 reviews | Active since Jul 2016

02 May 2017, 14:30

Get a real lawyer

<p>I have had my policy for more than a year now, I have experienced nothing but disappointment. The recent situation, is finding out the workshop that has had my car for months without fixing it, also has a clientele legal policy. So they said it's a conflict of interest, so they will esculate to the supervisor. After that they called me a few weeks later to check if I have received my car and I told them no, and they said they will call them but they never did. On the 20th of April last month they debit my premium of which our arrangement is the 25th of every month unless the 25th falls on a weekend. So I reversed the amount they are charging me and they call me today to tell me that they have not received payment so, upon receipt of payment the policy will start from scratch and this legal issue will not be covered. When I asked the guy who gave clientele the right to debit anytime they want without consulting me, he couldnt answer. I then told him that we would rather cancel the policy, and he wanted to know why.</p> <p>Point is, it is better to just save money and go to a private lawyer, it's even less stress to study law on the side with Unisa and defend yourself. Or maybe there another legal policy out there that is better than Clientele</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply02 May 2017, 14:46
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply03 May 2017, 16:30
Official

Thank you for providing us with the opportunity to address your concerns. We confirm that we will proceed with your matter as discussed earlier today and will revert with further updates regarding your matter as soon as we have assessed the documents requested from you. We can assure you that we have your best interests in mind.

At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you.

Please feel free to contact us on *** or email us at *** should you need anything further.

Regards,

Will Fritz
Team Leader
Clientèle Legal