1 reviews | Active since May 2016
Full of excuses
<p>My ex wife and I are both using clientele, we separated in January 2016 and our divorce is not contested. She submitted the papers early last year after filling and signing them in Centurion while meeting the lawyers appointed by them. It's been a year without hearing anything from them, when she calls they say they are busy with it but when I called today they're claiming that we didn't submit the papers and they've never appointed any lawyers for us. Can you imagine after being a client for years to get this kind of a service, I felt like I was being assisted by a home affairs employee. They don't want to take responsibility and are full of empty promises. If this matter is not resolved I'm going to cancel my policy and advice my friends and family not to take anything from the company.</p>
Kindly, note that the complaint was received and the content noted.
Please may we request more information regarding the complaint as there is no contact information or policy information on the complaint that was logged.
Please contact us on *** or email *** for us to be able to be able to resolve the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Kindly, note that the complaint was received and the content noted.
Please may we request more information regarding the complaint as there is no contact information or policy information on the complaint that was logged.
Please contact us on *** or email *** for us to be able to be able to resolve the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
My contact number is ********** 949 and my ID ********** 339081
My contact number is ********** 949 and my ID ********** 339081
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for bringing this matter to our attention.
After having contacted you today, we confirm that your divorce matter has been reported under your spouse’s Legal Policy, which is no longer Active. The services being rendered was thus stopped.
Should you wish to continue with the matter under your own Legal Policy, please feel free to give us your instructions so that we may assess the claim for further cover.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Kind regards
Nanzelelo Ndaba
Team Leader
Clientèle Legal
Thank you for bringing this matter to our attention.
After having contacted you today, we confirm that your divorce matter has been reported under your spouse’s Legal Policy, which is no longer Active. The services being rendered was thus stopped.
Should you wish to continue with the matter under your own Legal Policy, please feel free to give us your instructions so that we may assess the claim for further cover.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Kind regards
Nanzelelo Ndaba
Team Leader
Clientèle Legal