SA
Shamima A
1 reviews | Active since Apr 2022
11 Oct 2022, 15:02
Frustrated Client
I have a clientele business legal policy from 2016 and when we took the policy that there was no exclusion told to me about paying an excess for a case, however an email was sent to me stating that I don't have to pay an excess amount. Now I have to pay and excess of R1500 and for a NaTIS report R218.50 and another report that costs R500 for a matter that was prolonged a year ago by clientele. I need to reimbursed for the amount that I had to pay.
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Replies (2)
Clientele Legal's replyOfficial
11 Oct 2022, 16:21Dear Shamima A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply11 Oct 2022, 16:21
Official
Dear Shamima A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
17 Oct 2022, 14:31Dear Shamima A
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Your matter has been sent for review and the legal department will contact you with the final outcome. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Your matter has been sent for review and the legal department will contact you with the final outcome. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Clientele Legal
Clientele Legal's reply17 Oct 2022, 14:31
Official
Dear Shamima A
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Your matter has been sent for review and the legal department will contact you with the final outcome. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Your matter has been sent for review and the legal department will contact you with the final outcome. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Clientele Legal