NK
Nokonwaba K
1 reviews | Active since Jul 2019
24 Jul 2019, 10:39
FRUSTRATED
I have laid a complaint with Clientel since January 2019 about my vehicle. The reference number i received was P*** and i have since been sent from pillar to post. No one bothers to provide me with update until i contact the office and i again get frustrated because i am told various confusing things i need to do. WHAT IS THE USE OF TAKING THIS POLICY IF IT FRUSTRATES ME INSTEAD OF PROVIDING ANSWERS.
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Replies (3)
Clientele Legal's replyOfficial
24 Jul 2019, 13:24 Dear Nokonwaba K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply24 Jul 2019, 13:24
Official
Dear Nokonwaba K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
NK
Nokonwaba K's updateReviewer Update
24 Jul 2019, 13:39Please reply to cellphone number ***
NK
Nokonwaba K's update24 Jul 2019, 13:39
Reviewer Update
Please reply to cellphone number ***
Clientele Legal's replyOfficial
29 Jul 2019, 14:53 Dear Nokonwaba K, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint with you.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter.
We confirm that we have contacted the third party and accordingly resolved the dispute with the third party. We further confirm that we have discussed your matter in detail with you and provided the legal advice and the way forward. At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any further concerns. Kind Regards Karshan Dehal Complaints Case Manager
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter.
We confirm that we have contacted the third party and accordingly resolved the dispute with the third party. We further confirm that we have discussed your matter in detail with you and provided the legal advice and the way forward. At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any further concerns. Kind Regards Karshan Dehal Complaints Case Manager
Clientele Legal's reply29 Jul 2019, 14:53
Official
Dear Nokonwaba K, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint with you.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter.
We confirm that we have contacted the third party and accordingly resolved the dispute with the third party. We further confirm that we have discussed your matter in detail with you and provided the legal advice and the way forward. At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any further concerns. Kind Regards Karshan Dehal Complaints Case Manager
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter.
We confirm that we have contacted the third party and accordingly resolved the dispute with the third party. We further confirm that we have discussed your matter in detail with you and provided the legal advice and the way forward. At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any further concerns. Kind Regards Karshan Dehal Complaints Case Manager