NG
Nathanual G

1 reviews | Active since Nov 2020

07 Nov 2020, 11:36

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Don't ever sign up with Clientele I had a Labour dispute which I lost as it took them two month to contact me and I was on the top plan never missed a premium..when I want to cancel they promised me 2 premiums back and then still took anothet 2 more..everytime I ask for my money back it need to be referred to another department..but the last communication I got was they just need my banking details to pay me..they never keep their problems I lost over 100k due to them but they refuse to reverse my premiums I will take all the proof I have to the imbud..another thing when u ask foe the imbud details they refuse to give it..you should not have a license to sell insurance..you can't even stop their debit orders they change the amount to debit you again..this is ***** and I cannot believe the fsca is allowing them to operate..sickening..you will lose everything putting your trust in them...I WANT MY MONEY BACK...

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Replies (2)
Clientele Legal
Clientele Legal's reply09 Nov 2020, 09:58
Official
Dear  Nathanual G ,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal
Clientele Legal
Clientele Legal's reply10 Nov 2020, 15:36
Official
“Dear Nathanual G, 
 
We thank you for escalating your concerns to us and resolving the complaint with you today. 
 
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. 
 
We will attend to the necessary as agreed. 
 
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in future. 
 
Yours sincerely,
 
A. Ramdass 
Complaints Case Manager
Clientele Legal"