EC
Eugene C
1 reviews | Active since Jul 2020
15 Jul 2020, 21:04
***** from clientele sales agent
Terrible service and ***** was done... agent called me up to reactivate my services after cancelling my policy. Advised agent must call me back... he kept on calling i did not answer.... after awhile i get an sms from clientele my acc is being debited... without my authorisation i did not accept anything.
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Replies (2)
Clientele Legal's replyOfficial
16 Jul 2020, 09:36Dear Eugene C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Jul 2020, 09:36
Official
Dear Eugene C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
17 Jul 2020, 08:27Dear Eugene C,
Thank you for raising your concerns with us. The matter was investigated by our Market Conduct and we can assure you this is not the service we provide to potential client. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. We would like to apologise for the conduct of the sales consultant. Rest assured that our internal procedures will deal with this decisively. We confirm that our Investigator Benita Steyn contacted you telephonically with the outcome of your complaint . We trust you find this in order. You are welcome to contact us should any queries arise. RegardsMarket Conduct
Thank you for raising your concerns with us. The matter was investigated by our Market Conduct and we can assure you this is not the service we provide to potential client. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. We would like to apologise for the conduct of the sales consultant. Rest assured that our internal procedures will deal with this decisively. We confirm that our Investigator Benita Steyn contacted you telephonically with the outcome of your complaint . We trust you find this in order. You are welcome to contact us should any queries arise. RegardsMarket Conduct
Clientele Legal's reply17 Jul 2020, 08:27
Official
Dear Eugene C,
Thank you for raising your concerns with us. The matter was investigated by our Market Conduct and we can assure you this is not the service we provide to potential client. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. We would like to apologise for the conduct of the sales consultant. Rest assured that our internal procedures will deal with this decisively. We confirm that our Investigator Benita Steyn contacted you telephonically with the outcome of your complaint . We trust you find this in order. You are welcome to contact us should any queries arise. RegardsMarket Conduct
Thank you for raising your concerns with us. The matter was investigated by our Market Conduct and we can assure you this is not the service we provide to potential client. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. We would like to apologise for the conduct of the sales consultant. Rest assured that our internal procedures will deal with this decisively. We confirm that our Investigator Benita Steyn contacted you telephonically with the outcome of your complaint . We trust you find this in order. You are welcome to contact us should any queries arise. RegardsMarket Conduct