MB
Maureen B

1 reviews | Active since Aug 2018

23 Sept 2020, 18:47

***** clientele legal services

I would like to make the community aware of this shocking experience, my father 70 year old pensioner contacted me today and advised that his money was missing in his bank account as he was trying to get cash for food.

We went to Capitec Protea Gardens to get a statement, I noted that Clientele Legal had deducted R295 from his account.

He said he recalls that he was approached by a Clientele agent at Protea Gardens and the guy said his creating a loyalty card so he can get discounts when buying from Shoprite as he was from there. My father asked him why does he need his card of he won't be billed he was told this was to activate points on his card.

He was asked at that point to swipe his card and enter a pin. NJ bank details required.

Today 23 September he tried to get money and noted that he now has about 18 in his account, he was shocked and I noted that the debit order was done today.

I walked out of Capitec and went straight to the Clientele block where they were approaching customers still.

I asked for the identified ***** his name Colleen Vuma. Confronted him about what he did to my father they guy didn't refused. This guy has done this deliberately my father is 70 yrs, doesn't hear and see well. So he wanted a sale and because he doesn't qualify for most offered products like fun8civer he made him take the legal services.

A 70yr old unemployment and sick man ****** jn day light. One of his colleague was rude as he advised that the guy shouldn't pay the money back as I have called clientele to lay a formal complaint.

He has to wait for days before his money is credited back, this is his pension money.

Stay away from clientele it robs our elders. Remove them from malls please.

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Replies (2)
Clientele Legal
Clientele Legal's reply24 Sept 2020, 09:35
Official
Dear Maureen B

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal
Clientele Legal
Clientele Legal's reply12 Oct 2020, 15:26
Official
Dear Maureen B 
By now you have been contacted by our Compliance Investigator ( Beauty Phillips) , who has confirmed the outcome of their investigations.  

 We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide. 

 We trust you find the above in order. 

Yours sincerely, 
Clientele Legal