TK
Tshepo K
1 reviews | Active since Aug 2012
04 Nov 2019, 14:30
FEB>>>NOV NO WILLININGNESS TO HELP RESOLVE MY COMPLAINT
I am yet to get a call from senior management regarding my complaint!!! OH Wait, they do not seem to have one!!! I have also asked to the Ombuds email where I can lay a complaint yet still nothing. I wonder who is fooling who here, My Matter that I logged in February...it is now November and nothing has been done. yet you don't forget to debit my account every month end for nothing still. Looking at the number of daily complaints on this platform, I CAN SAFELY SAY I REGRET HAVING THIS USELESS POLICY AND HAVING TO DEAL WITH A BUNCH OF UNPROFESSIONALS WHO ARE UNWILLING TO HELP ANYONE. YOUR ADVERTS ARE MISLEADING AND I AM SURE AS HELL WILL BE CANCELLING THIS USELESS POLICY SOON
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
04 Nov 2019, 16:32 Dear Tshepo K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply04 Nov 2019, 16:32
Official
Dear Tshepo K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
10 Dec 2019, 10:31“Dear Tshepo K,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We made various attempts to contact you, unfortunately without success. We also forwarded sms messages to you to inform of the said attempts.
We note that your claim reported though within the ambit of our policy, remains subject to certain procedures as governed by the Consumer Protection Act.
We do however understand your frustration. To ensure you of our commitment to the matter, we will provide you the necessary guidance and further make attempts within reasonable measures to engage with the necessary stakeholders bearing in mind not to prejudice the outcome of your complaint.
At Clientele Legal, we are committed to ensuring a positive customer experience apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal"
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We made various attempts to contact you, unfortunately without success. We also forwarded sms messages to you to inform of the said attempts.
We note that your claim reported though within the ambit of our policy, remains subject to certain procedures as governed by the Consumer Protection Act.
We do however understand your frustration. To ensure you of our commitment to the matter, we will provide you the necessary guidance and further make attempts within reasonable measures to engage with the necessary stakeholders bearing in mind not to prejudice the outcome of your complaint.
At Clientele Legal, we are committed to ensuring a positive customer experience apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal"
Clientele Legal's reply10 Dec 2019, 10:31
Official
“Dear Tshepo K,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We made various attempts to contact you, unfortunately without success. We also forwarded sms messages to you to inform of the said attempts.
We note that your claim reported though within the ambit of our policy, remains subject to certain procedures as governed by the Consumer Protection Act.
We do however understand your frustration. To ensure you of our commitment to the matter, we will provide you the necessary guidance and further make attempts within reasonable measures to engage with the necessary stakeholders bearing in mind not to prejudice the outcome of your complaint.
At Clientele Legal, we are committed to ensuring a positive customer experience apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal"
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We made various attempts to contact you, unfortunately without success. We also forwarded sms messages to you to inform of the said attempts.
We note that your claim reported though within the ambit of our policy, remains subject to certain procedures as governed by the Consumer Protection Act.
We do however understand your frustration. To ensure you of our commitment to the matter, we will provide you the necessary guidance and further make attempts within reasonable measures to engage with the necessary stakeholders bearing in mind not to prejudice the outcome of your complaint.
At Clientele Legal, we are committed to ensuring a positive customer experience apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal"