GC
Gibson C
1 reviews | Active since Sept 2026
04 Sept 2026, 08:00
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We called them twice to cancel a policy we don't remember taking and we're told it's cancel an email well be sent to confirm the cancelation to this day policy its still active capitec bank can't reverse it because its irivesable
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Replies (2)
Clientele Legal's replyOfficial
04 Sept 2026, 10:56Dear Gibson C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Legal's reply04 Sept 2026, 10:56
Official
Dear Gibson C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Legal's replyOfficial
04 Sept 2026, 16:10Dear Gibson C,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan. Please be aware that you can cancel the Clientele Perks Plan with 31 days' notice. There will be no reimbur*****t for the fee paid during this notice period. If the monthly charge was paid, you can cancel within the 5-day cooling-off period starting on the selling date. We regret that you have chosen to stop using our services. We urge you to get in touch with us immediately if you want to stick with the policy. We hope to see you again as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan. Please be aware that you can cancel the Clientele Perks Plan with 31 days' notice. There will be no reimbur*****t for the fee paid during this notice period. If the monthly charge was paid, you can cancel within the 5-day cooling-off period starting on the selling date. We regret that you have chosen to stop using our services. We urge you to get in touch with us immediately if you want to stick with the policy. We hope to see you again as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life
Clientele Legal's reply04 Sept 2026, 16:10
Official
Dear Gibson C,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan. Please be aware that you can cancel the Clientele Perks Plan with 31 days' notice. There will be no reimbur*****t for the fee paid during this notice period. If the monthly charge was paid, you can cancel within the 5-day cooling-off period starting on the selling date. We regret that you have chosen to stop using our services. We urge you to get in touch with us immediately if you want to stick with the policy. We hope to see you again as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
As we discussed over the phone, we have cancelled the plan. Please be aware that you can cancel the Clientele Perks Plan with 31 days' notice. There will be no reimbur*****t for the fee paid during this notice period. If the monthly charge was paid, you can cancel within the 5-day cooling-off period starting on the selling date. We regret that you have chosen to stop using our services. We urge you to get in touch with us immediately if you want to stick with the policy. We hope to see you again as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Service Support
Clientèle Life