1 reviews | Active since Oct 2018
False Working hours
I needed to speak to a Legal agent when i call in the business hours say working hours Mon-Friday 8 till but its 3 o'clock and i couldn't get a hold of them. I sent an email also and got these details Telephone: ********** / ********** Monday to Thursday: 07h00 - 18h00 Friday: 07h00 - 17h00 Saturday: 08h00 - 13h00 For after-hours emergencies kindly contact us on ***
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
Dear izilotss,
We regret taking note of your experience and sincerely apologise for the inconvenience caused.
We would like to assure you that we take such complaints very seriously and are in the process of conducting a full investigation in conjunction with our cellular service provider to determine the cause of your calls not being received by our call centre.
Kindly note that we will provide you with clarity once our investigation has been finalised.
Thank you for escalating your concerns and experience to us. We appreciate any customer feedback to ensure that we can improve on our claims experience on a continuous basis.
At Clientele Legal, we are committed to ensuring a seamless customer experience. Please do not hesitate to contact us on *** or email: *** should you have any further concerns.
Regards
Karshan Dehal
Legal Advisor
Clientèle Legal
Best regards,
Dear izilotss,
We regret taking note of your experience and sincerely apologise for the inconvenience caused.
We would like to assure you that we take such complaints very seriously and are in the process of conducting a full investigation in conjunction with our cellular service provider to determine the cause of your calls not being received by our call centre.
Kindly note that we will provide you with clarity once our investigation has been finalised.
Thank you for escalating your concerns and experience to us. We appreciate any customer feedback to ensure that we can improve on our claims experience on a continuous basis.
At Clientele Legal, we are committed to ensuring a seamless customer experience. Please do not hesitate to contact us on *** or email: *** should you have any further concerns.
Regards
Karshan Dehal
Legal Advisor
Clientèle Legal
Best regards,