pP
pumi P
1 reviews | Active since May 2016
25 Mar 2021, 23:11
False information
I was made to take a policy under false information and waisted 3 months because if it im so annoyed i need to cancel this policy urgently
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Replies (2)
Clientele Legal's replyOfficial
26 Mar 2021, 09:08Dear Nonhlanhla Hadebe-Mbhele,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Mar 2021, 09:08
Official
Dear Nonhlanhla Hadebe-Mbhele,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
26 Mar 2021, 12:26Dear Nonhlanhla Hadebe-Mbhele,
Thank you for raising your concerns with us.
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided.
Regarding the concerns raised, we have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
Furthermore, the refund process was also explained and you confirmed that you are now satisfied.
Furthermore, the refund process was also explained and you confirmed that you are now satisfied.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We do understand your frustration and apologise for any inconvenience caused.
We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Mar 2021, 12:26
Official
Dear Nonhlanhla Hadebe-Mbhele,
Thank you for raising your concerns with us.
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided.
Regarding the concerns raised, we have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
Furthermore, the refund process was also explained and you confirmed that you are now satisfied.
Furthermore, the refund process was also explained and you confirmed that you are now satisfied.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We do understand your frustration and apologise for any inconvenience caused.
We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal