CD
Candice D
1 reviews | Active since Oct 2017
15 Jul 2020, 14:42
False information!!!!
I signed up with Clientèle after making double sure on recording there is no waiting period. The lady told me as soon as first payment goes off you can get a lawyer to help you. Just my luck in a car accident which was the other guys fault and I have proof, I call Clientèle to get a lawyer and force the other parties insurance to pay for my damages to just get told there’s a 3 month waiting period. By the time the waiting period is over my time to claim from his insurance will be over! I specifically went with clientèle because there was no waiting period????? What now clientèle?? I’m sitting without a car and paying for a service I can’t even get???
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Replies (2)
Clientele Legal's replyOfficial
15 Jul 2020, 15:19Dear Candice D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 Jul 2020, 15:19
Official
Dear Candice D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
17 Jul 2020, 08:25Dear Candice D,
Thank you for raising your concerns and bringing this matter to our attention. The call between yourself and our sales consultant was assessed and by now our Investigator (Benita Steyn) contacted you with the necessary feedback. It was found that you were not given correct information regarding your pending matter. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. You confirmed that you were satisfied with the feedback and the matter was referred to our Legal Department for further assistance. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. The call between yourself and our sales consultant was assessed and by now our Investigator (Benita Steyn) contacted you with the necessary feedback. It was found that you were not given correct information regarding your pending matter. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. You confirmed that you were satisfied with the feedback and the matter was referred to our Legal Department for further assistance. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,Market Conduct
Clientele Legal's reply17 Jul 2020, 08:25
Official
Dear Candice D,
Thank you for raising your concerns and bringing this matter to our attention. The call between yourself and our sales consultant was assessed and by now our Investigator (Benita Steyn) contacted you with the necessary feedback. It was found that you were not given correct information regarding your pending matter. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. You confirmed that you were satisfied with the feedback and the matter was referred to our Legal Department for further assistance. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. The call between yourself and our sales consultant was assessed and by now our Investigator (Benita Steyn) contacted you with the necessary feedback. It was found that you were not given correct information regarding your pending matter. We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. You confirmed that you were satisfied with the feedback and the matter was referred to our Legal Department for further assistance. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,Market Conduct