JM
Josephine M
1 reviews | Active since Nov 2019
05 Dec 2019, 09:56
False advertising...terrible service
Terrible service...i joined clientele in 2016. Their service is so terrible i had to engage a private lawyer ND bear all the cost while I'm paying clientele for this service. I tried to cancel this policy but was assured by clientele it would not happen again. I had an issue to be dealt with and called clientele ...they were unavailable as it was their staff party..i want to cancel this policy but cannot seem to. Please help.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
05 Dec 2019, 15:53Dear Josephine M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply05 Dec 2019, 15:53
Official
Dear Josephine M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
17 Dec 2019, 09:44“Dear Josephine M”,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm having discussed your matters as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Yours sincerely, Omphile Mopeloa
Complaints Case Manager
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm having discussed your matters as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Yours sincerely, Omphile Mopeloa
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply17 Dec 2019, 09:44
Official
“Dear Josephine M”,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm having discussed your matters as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Yours sincerely, Omphile Mopeloa
Complaints Case Manager
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm having discussed your matters as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Yours sincerely, Omphile Mopeloa
Complaints Case Manager
Clientèle Legal