1 reviews | Active since Feb 2012
FALSE ADVERTISING & BAD SERVICE
<p>Clientele legal adverti*****t claims that; No matter how big or small your problem is, they will do the job for you and that they attend to claims within 48 hours.</p> <p>It turned out that this is far from the truth.</p> <p>I registered a legal claim with clientele in December 2016 for assistance to get a refund from a certain supplier.</p> <p>1. It took them more than a month to get back to me.</p> <p>I had to make many follow ups, up to a point that I wanted to escalate the matter; only then did their legal adviser contact me. He afterwards contacted the supplier and even sent a letter of demand. However;</p> <p>2. They declined me further legal assistance.</p> <p>At the last minute they informed me that I must go to a small claim court myself because the claim amount does not fall under the magistrate courts. </p> <p> </p> <p> </p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Good day,
Thank you for speaking to us about your concerns today.
Your claim does unfortunately, fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office.
The amount which is in dispute falls within the jurisdiction of the Small Claims Court and attorneys are not allowed to attend such proceedings.
As per our discussion, we have sent the letter of demand to the third party and they failed to respond thereto. We have since made contact with the third party, where they have made an arrangement to refund you by the end of April 2017. They have also indicated that prior arrangements were made with you directly.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. Kindly contact the writer should you have further queries.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims
Good day,
Thank you for speaking to us about your concerns today.
Your claim does unfortunately, fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office.
The amount which is in dispute falls within the jurisdiction of the Small Claims Court and attorneys are not allowed to attend such proceedings.
As per our discussion, we have sent the letter of demand to the third party and they failed to respond thereto. We have since made contact with the third party, where they have made an arrangement to refund you by the end of April 2017. They have also indicated that prior arrangements were made with you directly.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. Kindly contact the writer should you have further queries.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims