KN
Kevin N
1 reviews | Active since Aug 2018
15 Feb 2021, 16:07
False advertising and Useless Support
I've been paying for Clientele Legal for many year and have requested services about 3 time now, and the latest today and all 3 times the advise was useless or they cannot assist. Don't waste you time paying for something that generates passive income for Clientele for services you will never get a benefit out of, Today we were told they cannot assist as we need a lawyer to assist with getting letter of executorship for a deceased parent, Aren't the years of payments I've been making were to provide me with a lawyer if needed?
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
15 Feb 2021, 16:51Dear Kevin N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply15 Feb 2021, 16:51
Official
Dear Kevin N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
16 Feb 2021, 15:37“Dear Kevin N We thank you for escalating your concerns to us. Unfortunately, we have not had the opportunity to address the concerns raised herein with you as you have been unreachable upon our various attempts to contact you telephonically. We do understand your frustration but would like to assure you that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm that your matter is unfortunately excluded within the ambit of the policy, whereby we can only provide you with limited assistance. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future. Yours sincerely, Bernardus van der MerweComplaints Case Manager”
Clientele Legal's reply16 Feb 2021, 15:37
Official
“Dear Kevin N We thank you for escalating your concerns to us. Unfortunately, we have not had the opportunity to address the concerns raised herein with you as you have been unreachable upon our various attempts to contact you telephonically. We do understand your frustration but would like to assure you that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm that your matter is unfortunately excluded within the ambit of the policy, whereby we can only provide you with limited assistance. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future. Yours sincerely, Bernardus van der MerweComplaints Case Manager”
KN
Kevin N's updateReviewer Update
16 Feb 2021, 15:58Dear Bernardus,
You numbers are obviously reported as spam somewhere and is blocked, anyway no problem I will contact Clientele Legal directly to cancel.
Regards Kevin,
You numbers are obviously reported as spam somewhere and is blocked, anyway no problem I will contact Clientele Legal directly to cancel.
Regards Kevin,
KN
Kevin N's update16 Feb 2021, 15:58
Reviewer Update
Dear Bernardus,
You numbers are obviously reported as spam somewhere and is blocked, anyway no problem I will contact Clientele Legal directly to cancel.
Regards Kevin,
You numbers are obviously reported as spam somewhere and is blocked, anyway no problem I will contact Clientele Legal directly to cancel.
Regards Kevin,