RN
Rodger N

1 reviews | Active since Aug 2011

07 May 2018, 17:13

False adverti*****t

This company takes your money and for months after months then when you need them then look for reasons not to assist you. Then when you cancel then they don't cancel they say they will but then they just debit your account. Then I decide to spend more money to call them to sort out this then when they hear you want to cancel they give you the run around.

I spoke to a Pieter in the admin to a Panelaphy and so many others, then last the guy that promised that he was going to get the supervisor to call me immediately hens it is now 17:10 I received nothing.

But on TV the promise you the world, because I needed them they refuse to help I lost my case because I was depending on them.

0
Replies (2)
Clientele Legal
Clientele Legal's reply08 May 2018, 08:26
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Best regards,

Clientele Legal
Clientele Legal's reply09 May 2018, 08:16
Official

Thank you for bringing this matter to our attention.

Your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office.

We nevertheless thank you for informing us of your concerns and allowing us the opportunity to address this with you today.

Please contact us on *** or email us at *** should you need anything further.

Kind regards,

Wisdom Chauke
Senior Legal Advisor (2IC)
Clientèle Legal

Best regards,