MF
Martin F

1 reviews | Active since Feb 2020

11 Dec 2020, 05:51

False accusation and disregard for my respect.

My review is that yesterday afternoon I received a call from Clientele legal the consultant who answered me. Was the consultant tasked with handling my case. During my conversation it got to a point where she accused me of being rude to her which was not the case. As it happens I also had to cut her short by telling to stop talking down on me. I told her I was a paying customer and that seemed to get her off her high horse. In closing are consultants not supposed listen instead instead of getting all hot and bothered about something. Hell if I was rude I would have acknowledged it, but I was not. So the accusation is unfounded, it so happens I had a witness with while I was talking to this opinionated consultant. As I paying customer I am entitled to respect and not the scale of disrespect I was subjected to. Claim no is P***.

0
Replies (3)
Clientele Legal
Clientele Legal's reply11 Dec 2020, 09:16
Official
Dear Martin F,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Clientele Legal
      
Clientele Legal
Clientele Legal's reply11 Dec 2020, 15:57
Official
“Dear Martin F, 

 With reference to our telephonic conversation today.
 
We hereby confirm that as advised by yourself, the legal advisor has contacted you back, whereby the complaint was resolved and that further limited assistance would be provided.                                                                                                                                                                  
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. 
 
Yours sincerely, 
 
Bernardus van der Merwe 
Complaints Case Manager
Clientele Legal”
 

MF
Martin F's update14 Dec 2020, 05:46
Reviewer Update
Ps advise the consultant on this matter that the apology is accepted and that I expect this matter to be resolved.
I mean 6months is how long my patients stretched.
I'm now out of patients.
I understand it's the festive season but is me having to wait this long my problem?
All I want is results no stories.
Stories / excuses is all I seem to get from Clientele legal.