Failure to resolve MATTER

I should not be surprised with the poor assistance, total lack of any feedback AND PASSING THE BUCK from the mentioned after having gone through the reports submitted by clients here! 171 Reports and only 34 of them are happy customers. Whoa, you guys must really be proud of yourself with such bad exposure to future clients! I signed Power of Attorney over to them in Aug '14 to represent me against Vodacom. Guess what??? Send mail on yesterday 26 March, received call from Ms. Tintswalo Maluleka, by the way this is the only time that I actually get feedback is when I send a SNOTY mail, she said to me \sir the matter is out of my hands as it was escalate to the NCC. I will follow up and get back to you"Guess what? It is Friday 15H15 and still no feedback! Why am I paying a fee to them and for what am I paying that fee if they cannot and"