SN
Sipho N
1 reviews | Active since Apr 2020
14 Apr 2020, 23:36
Fail to assist
I join clientele legal many years back last year my wife had issues at work and was demoted salary was reduced they failed to assist their adverti*****t a **** two months back i decided to cancel their policy after 5 years of paying for nothing we took the case to bargaining council and there is light while they say we have no case to me they are like **** good words but no action i really regret all the years i was paying thinking one day they will assist my family to innocent like me beware Clientele legal can fool you please try other companies
Mr S M Ndaba
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Replies (2)
Clientele Legal's replyOfficial
15 Apr 2020, 12:25Dear Sipho N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply15 Apr 2020, 12:25
Official
Dear Sipho N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
19 Apr 2020, 12:57 Dear Sipho N, With reference to our telephonic conversation and email correspondence, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that we have requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience in order to assess your matter and assist you accordingly. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact our offices directly. Yours sincerely, Carla Fick Complaints Case Manager”
Clientele Legal's reply19 Apr 2020, 12:57
Official
Dear Sipho N, With reference to our telephonic conversation and email correspondence, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that we have requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience in order to assess your matter and assist you accordingly. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact our offices directly. Yours sincerely, Carla Fick Complaints Case Manager”