Fail to assisst me with faulty car bought from Brits Nissan on 25 Nov 2016 no feedback from them till to day

<p>on the 10 Feb 2017 i have lodge a complain with Clientele regarding the car i bought in Brits Nissan on 25 Nov 2016 that i have been having a problem with the car from second week i bought it. i have tried to communicate with the dealer to replace the car and they are refusing. then clientele legal person asked me to send them all communication between myself, a dealer and the bank to be able to assisst me then i have send them on 21 Feb 2017, after that do not update me with the matter, i had to call them everytime and we have been paying this policy for more than 5 years and this is our first claim. when i ask for the person who is handling my case they are saying they are not allowed to give me the contacts of the person. Now the car it will be 6 months old in May 2017 meaning after that, i cant claim anything from the dealer.</p> <p>i need to know that was i suppost to be a white person so that i can get be assisted as soon as posible?</p>