Extremely Poor Service and Lack of Urgency from Clientèle Legal

I am extremely disappointed with the service I have received from Clientèle Legal.

I was told that a letter of demand would be drafted and sent out by Friday, and that I would be copied on it. It is now past that date, and I have not received the letter or any feedback.

I have sent multiple follow-up emails and also tried to contact the helpline via WhatsApp, but the bot is useless and I cannot get through to a real person. Every time I call, I am passed around to different staff members, and no one ever calls me back.

This lack of urgency and proper communication is unacceptable. My case is serious, yet it feels like it is not being treated as urgent.

I urgently need Clientèle Legal to provide proper feedback, communicate clearly, and handle my case with the professionalism I was promised when I signed up.