extremely bad service

<p>I've been seeking assistamce from clientelle for the last 10 days,the 1st time time I spoke to Elizabeth,who said i'll get assistance within 48hrs 5 days past by without any call back, I decided to call back I spoke to Jetro who said my query is being escalated,and he told me he needed to speak to my partner whom I advised she's only available between 1pm and 2pm because they are not allowed to answer the phone where she's working,my partner called the contact she was told by Sihle,they can not assist without me being present, I called as per the website automated response, which said"will get back to you or you call our contact center if its an emergency, when I call they always give me an option to call me back without helping or advising, their *********** consultant always drop the phone,what is the use use of paying for a service which is not rendered, I regret signing up with clientelle legal, today I was told Thabiso is in charge of the query however they've never gave me a call back. what a bad service from consultant to management.</p>