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stephens M

1 reviews | Active since Mar 2019

25 Mar 2019, 09:58

Expensive and Prolonged Legal Eviction of wrongful tenant!!!

My correspondence has been with Mr Njabulo Mpongase from the office in Rivonia, Sandton and my experience has been absolute HELL to say the least. I have been a customer of Clientele for the pass 3 years and I have had to keep following up but this is my last straw with Njabulo! He has been redundant and not forth coming with my current claim, and takes my issue lightly which is costing me a lot of money. Each time I have to follow up and tell him what to do and follow up if he has done it, he has so many excuses for not taking my calls and can't produce progress on my claim, I have had to take things into my own hands as he is outright not interested in keeping me informed or progressing my case. I have had enough and if you could save yourself the trouble don't go with Clientele Legal it is as good as doing it all by yourself considering their complacency.

If these are part and package of the services you provide, instead of wasting my time you should have just said from the beginning but this is pathetic service!

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Replies (2)
Clientele Legal
Clientele Legal's reply25 Mar 2019, 10:16
Official
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Shanitha Hanuman 
 
Clientele Legal   
Clientele Legal
Clientele Legal's reply26 Mar 2019, 15:51
Official
Dear stephens M,

We thank you for bringing this matter to our attention and allowing us to address your concerns with you yesterday. 
 
We understand your frustration and would like to assure you of our undertaking and commitment to assist you within the ambit of your legal policy. We confirm having discussed your matter with you in order to address your concerns and provide the best way forward.

As per our telephonic discussion, your claim falls outside the ambit of your Legal Policy
and as such you are only entitled to limited assistance unfortunately. 
 
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for any inconvenience caused.  Please contact us on *** or email us at *** should you have any queries in future. 
 
Yours sincerely,

Andrea Barendse 
Clientèle Legal