Exceptionally Poor Service Delivery - Query logged on 23/02/2017 and Still Awaiting Feedback

<p>On the 23rd of February, I raised a query with Clientele's services department in terms of a legal matter I require assistance with. I am trying to change my daughter's surname to that of mine only. Her father does not contribute financially or otherwise and I want her to carry my surname only in lue of the current combination of her father's surname and mine.</p> <p> </p> <p>I received an initial response on the 6th of March advising that the surname change could only be actioned with my daughter's father's consent. I rep**** on the same day advising that my child's father refuses to consent and I requested an alternative.</p> <p> </p> <p>It is now the 28th of March. After numerous phone calls (I will state that the call centre staff are not trained in the tasks they should be) and several e-mails, I am still awaiting a response to my query.</p> <p> </p> <p>I am absolutely appalled at the following facts:</p> <p> </p> <p>1. The manner in which communication is addressed by Clientele staff, they don't even read the communication properly.</p> <p>2. The obvious lack of consumer driven service delivery.</p> <p>3. The fact that Clientele are obviously quite happy to have this reputation of a division of theirs in the market place.</p> <p>4. The fact that Clientele deduct funds from my bank account every month (sometimes before they are permitted to do so) and do not provide the necessary services that I actually pay for.</p> <p> </p> <p>It is with the above in light that I would advise against becoming a member of Clientele Legal's services as there truly is no service. What it is, is an abundance of standard templates.</p> <p> </p> <p>I have no other alternative but to cancel these services and demand a refund. I will rather seek professional legal advise from attorneys who actually care about my plight and that of service delivery.</p> <p> </p> <p>I am absolutely disgusted by this and so should everyone be actually. We have become too complacent in our tolerance of this type of attitude that we are faced with by the companies that are supposedly adding value in our lives. I realise that life is not fair, but this is just down right negligent.</p> <p> </p> <p>I wonder if the CEO is aware of the terrible service delivery and/or even cares.</p> <p> </p> <p>Here's hoping that Clientele actually get a grip with themselves and start delivering on thier promises in their advertising of these services. Currently, the advertising campaigns are misleading and false.</p> <p> </p> <p> </p> <p> </p>