1 reviews | Active since Aug 2024
ENOUGH!
****** Hell,a 0!! What the HELL?! They have been *****ING my much needed money,EXACTLY on the moment I get any money paid into my account AS THEY DID JUST THAT 20min ago! I AM UNEMPLOYED RECENTLY AND HAVE A FAMILY TO SUPPORT SO I AM RELIANT ON EVERY CENT. THAT IS WHY I HAVE DEMANDED MY POLICY BEING CLOSED AND CANCELED SINCE END OF JUNE OF 2024 AND EVENTUALY WHEN THEY WOKE UP, ON 13th JULY 2024 AN EMAIL CONFIRMED MY POLICY CANCELATION YET I STILL GET DEBITED WITH THE BEST PART BEING I HAVE NEVER RECEIVED/CLAIMED ANY SERVICES. THEY ARE LITTERALY *****ING!! I WANT MY MONEY BACK AND I WANT MY POLICY TERMINATED! I WILL TAKE THIS MUCH FURTHER AS I WILL NOT BE ****** REPEATEDLY! I AM FED UP! I HAVE GONE BACK AND FORTH REPEATEDLY VIA CALLS,WHATSAPPS,EMAILS ONLY TO BE TREATED LIKE I AM AN IDIOT BY TARDY AGENTS. NO MORE!! ITS ABSURD! IT IS A CRIME!
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested and the refund process has been explained. Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Lindokuhle NhlengethwaClientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested and the refund process has been explained. Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Lindokuhle NhlengethwaClientele Legal
