jJ
jjomeo J
1 reviews | Active since May 2016
20 Nov 2019, 20:10
Empty Promises Bad Service
I'm a policy holder with clientele and have a legal policy which now on two occasions I will call in and they promise to get a legal advisor or attorney appointed to you and this has not happen on two occasions. Come every month they debit from your account which I make sure they get it on time, at times they even debit on dates not agreed upon but I never complain or give them any issues. This time around I'm really needing an attorney and nothing. I called in last week the 14th of November 2019 still to date no has called me.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
21 Nov 2019, 12:03Dear Jerome M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Nov 2019, 12:03
Official
Dear Jerome M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
25 Nov 2019, 12:18Dear Jerome M,
Thank you for allowing us an opportunity to discuss your concern today.
We confirm having contacted you and provided you with detailed advice on your legal matter. We can assure you that we strive to provide the best possible service within the ambit of your legal policy at all times.
We apologise for any inconvenience caused.
Should you have any further questions, concerns or queries, please do not hesitate to contact our offices on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply25 Nov 2019, 12:18
Official
Dear Jerome M,
Thank you for allowing us an opportunity to discuss your concern today.
We confirm having contacted you and provided you with detailed advice on your legal matter. We can assure you that we strive to provide the best possible service within the ambit of your legal policy at all times.
We apologise for any inconvenience caused.
Should you have any further questions, concerns or queries, please do not hesitate to contact our offices on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal