RR
Rachel R
1 reviews | Active since Sept 2018
26 Oct 2018, 22:55
Empty promises
The terrible service I get from clientele legal, I called clientele legal asking for legal advice and the lady who was helping me promised to get back to me after an hour and it's been more than 48 hours waiting, I ve been calling with no luck, what Is the use of paying for the services you don't get, you pay every month but when it's deliver time they don't deliver
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
29 Oct 2018, 08:31 Dear Rachel Rangoaga
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply29 Oct 2018, 08:31
Official
Dear Rachel Rangoaga
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
RR
Rachel R's updateReviewer Update
30 Oct 2018, 15:17Thank you for your response, I got a call from one of the legal advisor and he was helpful and he advised me accordingly
RR
Rachel R's update30 Oct 2018, 15:17
Reviewer Update
Thank you for your response, I got a call from one of the legal advisor and he was helpful and he advised me accordingly
Clientele Legal's replyOfficial
30 Oct 2018, 15:26 Dear The bubbly queen, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that we are committed to providing you superior legal services, within the ambit of your legal plan, which allows you to be rest assured knowing that you are protected. We regret taking note of your experience and sincerely apologize for any inconvenience caused. . It is extremely important to us to know that our clients are assisted in a professional and effective manner. At Clientele Legal, we are committed to ensuring a positive client experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regard,
Karshan Dehal
Legal Advisor
Clientèle Legal
Regard,
Karshan Dehal
Legal Advisor
Clientèle Legal
Clientele Legal's reply30 Oct 2018, 15:26
Official
Dear The bubbly queen, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that we are committed to providing you superior legal services, within the ambit of your legal plan, which allows you to be rest assured knowing that you are protected. We regret taking note of your experience and sincerely apologize for any inconvenience caused. . It is extremely important to us to know that our clients are assisted in a professional and effective manner. At Clientele Legal, we are committed to ensuring a positive client experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regard,
Karshan Dehal
Legal Advisor
Clientèle Legal
Regard,
Karshan Dehal
Legal Advisor
Clientèle Legal