DM
David M

1 reviews | Active since Jun 2014

04 May 2023, 11:49

"Elderly Woman Exploited by Heartless ****mers: A Cautionary Tale"

I am absolutely outraged and disgusted by the conduct of these consultants who have committed a heinous crime. Initially, they called us unsolicited, offering legal cover, which we declined as it was unnecessary. However, the consultants persisted and attempted to sell us other products, but my elderly mother only wanted a contract phone. The consultant assured us that she would transfer us to the correct department. Later on, a different lady called and spoke to my mother, telling her that she qualified for a phone that would be delivered soon and insured. She quoted a monthly payment of R280, which my mother agreed to. However, shortly after, we received a text message confirming a legal wise policy, which had nothing to do with the cell phone contract. These ****mers took advantage of an elderly woman who relies on government grants, and it is abhorrent that they would stoop to such a despicable level to make a profit.

Furthermore, if these consultants fail to cancel the legal wise policy and refund the two installments that they ********ly deducted from my mother's account, we will take swift legal action against them. We will not tolerate their ********* and *****ulent behavior, which has caused significant harm to an elderly person who is already financially vulnerable. Additionally, we will not hesitate to involve the ombudsman to ensure that justice is served.

This the text they sent us. Dear Client, thank you for choosing a Clientele Legal Plan, Policy Number ***, giving you 24 hour access to professional legal services on ***. Cover amount for the main member is R280000 per year. Your first premium of R280.00 will be debited in Mar. Regards, Clientele ***

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Replies (4)
Clientele Legal
Clientele Legal's reply04 May 2023, 16:08
Official
Dear David 

We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.

Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
  
Yours sincerely, 

Shanitha Hanuman
Clientele Legal
 

DM
David M's update05 May 2023, 10:15
Reviewer Update
Hi Shanitha,

Thank you, I received an SMS confirming that an investigation is underway.

We went to the bank to dispute one of of the debit orders. Please assist swiftly with refunding the other one and let me know what steps are required to cancel this policy.

Kind regards,
David


DM
David M's update08 May 2023, 16:49
Reviewer Update
No reply yet. Do I need to start taking further steps or are you planning on getting back to me?
Clientele Legal
Clientele Legal's reply15 May 2023, 12:08
Official
Dear David

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards,

Market Conduct