MH
Muhsin H
1 reviews | Active since Oct 2020
14 Oct 2020, 20:32
****ed-off with Clientele Legal
I've just cancelled my policy with Clientele. Not only did they disappoint me, but I'm now also in trouble because of them. I had two letters of demand I had to respond to and they did not respond to any of them. The time elapse and now I'm being charged extra for non-compliance. I don't think Clientele is a service-oriented institution. It sounds more to me like a money-making business.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
15 Oct 2020, 10:46Dear Muhsin H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 Oct 2020, 10:46
Official
Dear Muhsin H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
16 Oct 2020, 08:52“Dear Muhsin H With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm having discussed your matter and the responses to be provided to your previous employer. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"
Clientele Legal's reply16 Oct 2020, 08:52
Official
“Dear Muhsin H With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm having discussed your matter and the responses to be provided to your previous employer. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"
MH
Muhsin H's updateReviewer Update
25 Oct 2020, 23:32I really cannot believe the lack of service coming from Clientele Legal. Just the next day after my honest review I immediately got a call from Cyril Mbatha apologizing for the lack of service and asking for another chance to take no my case. I've sent them the extra documents they requested and now after 9 days, still not a single word from them, not even an acknowledgement of receipt of my e-mail. I am afraid Cliental Legal has proven that they do not have the capacity to deal with legal issues and perhaps should not make false promises for the sake of business. I'm appalled, to say the least.
MH
Muhsin H's update25 Oct 2020, 23:32
Reviewer Update
I really cannot believe the lack of service coming from Clientele Legal. Just the next day after my honest review I immediately got a call from Cyril Mbatha apologizing for the lack of service and asking for another chance to take no my case. I've sent them the extra documents they requested and now after 9 days, still not a single word from them, not even an acknowledgement of receipt of my e-mail. I am afraid Cliental Legal has proven that they do not have the capacity to deal with legal issues and perhaps should not make false promises for the sake of business. I'm appalled, to say the least.