MN
Michele N
1 reviews | Active since Sept 2020
25 Mar 2021, 12:32
Dont waste ur time with Clientele Legal
Please can i have my contract cancelled NOW. Not interested in Clientele as u can never speak to ur lawyer, they never contact u, the phone lines are terrible where u cant hear the consultants and they very fast to take out the money from ur account even before the date but they just not interested. They only call u wen u post something up which im not interested in your calls i just want to cancel.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
26 Mar 2021, 08:25 Dear Michele N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Mar 2021, 08:25
Official
Dear Michele N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
26 Mar 2021, 15:39“Dear Michele N,
With reference to our telephone conversation from yesterday and today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm that as discussed and advised your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office, which we have provided.
Should you wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply26 Mar 2021, 15:39
Official
“Dear Michele N,
With reference to our telephone conversation from yesterday and today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm that as discussed and advised your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office, which we have provided.
Should you wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”