Don't use them

Item: Clientele Legal
Rating: 1
Author: Lorren F

I requested a call back on Sunday (30/01) And today 2 February no call back! Useless! They have a 24hr Hotline and whatsapp number that does not work!

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

01 Feb 2022, 12:04

Dear Lorren F,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Judith Mboweni

Clientele Legal

Clientele Legal's reply01 Feb 2022, 12:04

Official

Dear Lorren F,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Judith Mboweni

Clientele Legal

Clientele Legal's replyOfficial

02 Feb 2022, 12:18

“Dear Lorren F,

Thank you for raising your concerns with us on 1st February 2022.

We confirm that we discussed the matter with your Spouse, as the main member of the Policy and the complaint was fortunately successfully resolved.

We also confirm that your complaint has been escalated to our service department to be investigated further, specifically with regards to the query logged on the 30th January.

We do apologize for any inconvenience you may have experienced but can assure you of our commitment to provide the service you require.

Please contact us directly should you have any queries in future.

Yours sincerely,

Bernardus van der Merwe

Complaints Case Manager”

Clientele Legal's reply02 Feb 2022, 12:18