Don't trust Clientele to look after your interests!!

After my bank account was compromised around my pay date, I switched accounts, and had a new Debit order mandate initiated with Clientele on 05 August on a new bank account. I missed my pay date debit order and thought it would be reloaded and I'd get debited in early August for July. Now approaching end August, I phone to ask if I'll be double debited and Clientele Legal tells me "No, I've missed my debit order and didn't pay via EFT in 15 days", so I've lost cover for any legal issue I might have over the past 4 loyal years I've had Clientele Legal, ALSO my policy is "starting afresh" with a 3-month telephone only legal advice. Unbelievable treatment from Clientele Legal after being a loyal customer for more than 4 years!! My missing of the current debit order or Non-payment in 15 days has no bearing on the past 4 years I've been paying on time. After changing the Debit order mandate the least they could've done is tell me about these Ts & Cs, but they let me slip into this hell hole. A clear intention from Clientele not to honour the past 4 years of loyal not-one-debit-order-missed support. MY ADVISE: DO NOT TAKE OUT A CLIENTELE POLICY OF ANY KIND!!