CH
CARISSA H

1 reviews | Active since Dec 2010

29 Jul 2020, 19:31

Don’t make the same mistake like me!!! Get a proper lawyer. Waste of time and rogues

I have been paying this policy for more then 6 years and never had a single claim. I only had 2 telephone queries. Due to a ********** behavior I asked clientele to assist me 3 weeks later they responded and said they can’t without even hearing me out.

I had a 2 year contractual agreement with Bradlows I have never missed a payment and always paid on time. The last payment that was supposed to be debited didn’t go off because of Bradlows fault. Bradlows paid interest on this which I refused to pay. Clientele refuses to understand this. This was such a small claim and the objective of this was the moral compass.

Clientele legal you didn’t fail to take MY money which I generously gave you for nothing all these years. Yet Rendani has the audacity to tell me that you will think about taking my claim and then her “advise” is she thinks Bradlows was correct in what they doing????!!!! Say what!!! You agree with ********** behavior.

I am disgusted I am very disappointed and I’m angry that you have stole my money all these years and you couldn’t even listen to my side and atleast attempt to assist me!!!

I hope no one else is bitten like I have been Please cancel my policy immediately and remove me as a client!!!!!!

Absolutely good for nothing!

Service delivery in the country is on a downward spiral from 2 to minus 10 I don’t see clientele legal getting any better anytime soon

0
Replies (5)
Clientele Legal
Clientele Legal's reply30 Jul 2020, 11:02
Official
Dear CARISSA 

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal 

Clientele Legal
Clientele Legal's reply30 Jul 2020, 16:29
Official
Dear Carissa,
 
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your matter.
 
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter within the ambit of the legal policy.
 
As discussed your legal advisor will attend to your matter and provide you with feedback accordingly.
 
At Clientele Legal, we are committed to ensuring a seamless and positive customer experience. Please contact us directly should you have any queries in the future.
 
Yours sincerely,
 
Akshar Ramdass
Complaints Case Manager
Clientele Legal 
 
CH
CARISSA H's update30 Jul 2020, 18:29
Reviewer Update
Hi Mr Ramdass thank you for taking the time to listen to my grievances and hearing my case. You are the only person that took the initiative to listen and understand me.

I have emailed you the required supporting information and await finality on this matter as soon as you are able to attend to this.

Much appreciated Regards Carissa
CH
CARISSA H's update04 Aug 2020, 22:35
Reviewer Update
Good day

Please note that I have emailed required info and still haven’t received any response. My bank account had ********** behavior again. You have not been able to assist me and unfortunately I need to revive the funds on my own. Therefore please cancel my policy effective immediately. Should I require further assistance I will let you know.

Regards Mrs Snyman

I received the below email today:
We would like to inform you that your query will be temporarily closed, should you not be successful to follow the steps above and need the query to be reopened you can resend your email to ***
Be Safe. Be kind. Be responsible.
Regards
Clientele



CH
CARISSA H's update25 Aug 2020, 09:57
Reviewer Update
Hi I am not sure why this case was closed when your team has miserably failed to respond or even acknowledge my queries.

I only received 2 phone calls with empty promises and apologies.

But the service that I have asked for 2 months have not been delivered.

PLEASE CANCEL THIS POLICY WITH IMMEDIATE EFFECT!!!