AR
Armand R
1 reviews | Active since Jan 2022
25 May 2022, 08:36
Dont do business with Clientele
They have unprofessional customer support and once you terminate a policy they continue to deduct your money and refuse to pay it back.
Helpful (0)
Replies (2)0
Replies (2)Clientele Legal's replyOfficial
25 May 2022, 09:57Dear Armand L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply25 May 2022, 09:57
Official
Dear Armand L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
26 May 2022, 11:48Dear Armand L, We confirm our attempts to contact you to discuss the concerns raised resulted in no success. Thank you for bringing your concerns to our attention. With reference to the concerns raised on the premium deducted for the policy in question after it was canceled, it was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that the refund process was explained to you when the policy was canceled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however do understand your frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Clientele Legal
Clientele Legal's reply26 May 2022, 11:48
Official
Dear Armand L, We confirm our attempts to contact you to discuss the concerns raised resulted in no success. Thank you for bringing your concerns to our attention. With reference to the concerns raised on the premium deducted for the policy in question after it was canceled, it was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that the refund process was explained to you when the policy was canceled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however do understand your frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Clientele Legal
