Don't be fooled by their Promises

After a disappointing service with Clientele Legal I wrote an email Yesterday to cancell the Policy with them since their response they gave me regarding my query was still not making sense, i realised that they did not answer and thought I should call personally and was transfered to Legal cancellations Dept.Call was answered by a guy whom I was not able to get his name since you could here that he was not interested .Anyway I explained to him that I need to cancell my policy after that he was quiet and I thought maybe he said I must hold and I could still hear people chatting at the background so i knew he did not drop the call,next thing I am holding for 4 minutes no one is getting back to me and I kept saying hello hello ,no answer then I decided to drop the call.Clientele is not only lying to people about their services but they are also unprofessional too .The consultant who helped me with opening the Policy said I Will get assistance after 3 successful premiums but now when it comes to claiming it's 3 months.My 3rd premium went of on the 28th and I assumed that then it meant I was already covered but now I also found out from the guy who called me Yesterday that If I had marriage problems before I joined them then they don't cover which confuses me because married couples forever have problems which don't always results in Divorce ,the other technicality the guy brought up is that if the decision to get divorce was made before the 3months waiting period ended even though i only called them Yesterday to put in a claim it does not matter because decision was taken already prior to me as actually calling in to claim .I hope that they clearly explain all these legalities before people join so that they can be aware of what they are getting themselves to . I hope I will get a call back from their Cancellations Department or an answer from the email I sent them Yesterday to Cancell this Policy