SR
Shaman R

1 reviews | Active since Feb 2017

25 Nov 2017, 10:38

DOES CLIENTELE LEGAL HONOUR THEIR PROMISES???

I RECENTLY HAD A ISSUE THAT I NEEDED SOME INFORMATION ON. I SPOKE TO A SHIVAANI AT THE CALL CENTRE WHO PROMISED TO EMAIL ME THE INFORMATION ROUGHLY 3 WEEKS AGO. TO DATE I HAVE HAD NO RESPONSE OR EMAIL SENT TO ME. I WILL CERTAINLY BE CANCELLING MY POLICY WITH CLIENTELE LEGAL AS I REFUSE TO PAY FOR A SERVICE AND NOT GET ANY.

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Replies (2)
Clientele Legal
Clientele Legal's reply27 Nov 2017, 11:08
Official

Thank you for raising your concerns with us.

Your matter has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply27 Nov 2017, 13:47
Official

Thank you for bringing this matter to our attention.

We confirm that you requested certain information to be forwarded to you by way of email on 15 November 2017. An email was sent by our office on the same date, however was returned as undeliverable. Several attempts were made to contact you telephonically to obtain an alternative email address, without success. Unfortunately we further did not receive a response to messages left, requesting that you contact our office.

We have obtained your alternative email address, and will proceed to send the requested information to you.

At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.

Regards

Quinton Ferreira
Assistant Manager:Legal
Clientèle Legal