sM
salome M
1 reviews | Active since Oct 2019
08 Aug 2022, 19:47
Dissatisfied
I have been with the cover for a long time now ,after that when I called to get assistance regarding summons they told me that I missed one payment only to find out that they are the ones that did not debit on the correct date. This is bull because they are adding more stress to the client when you need them they are nowhere to be found I am extremely disappointed
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
10 Aug 2022, 14:14Dear Salome M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply10 Aug 2022, 14:14
Official
Dear Salome M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
17 Aug 2022, 12:22Dear Salome M We noted your concerns and we thank you for allowing us the opportunity to address your complaint. We do apologize for any inconvenience caused. We have escalated your concern to our billing department to investigate as discussed We confirm that they will be attending and revert to you accordingly on the outcome and the way forward. Should you wish to discuss this further, please contact us directly. Regards, C. Mbatha Complaints Case Manager
Clientele Legal's reply17 Aug 2022, 12:22
Official
Dear Salome M We noted your concerns and we thank you for allowing us the opportunity to address your complaint. We do apologize for any inconvenience caused. We have escalated your concern to our billing department to investigate as discussed We confirm that they will be attending and revert to you accordingly on the outcome and the way forward. Should you wish to discuss this further, please contact us directly. Regards, C. Mbatha Complaints Case Manager