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JM
John M

1 reviews | Active since Jul 2016

28 Feb 2019, 10:52

Dissatisfied Customer, Poor turn-around time

Good day,

With reference to account number : ********** 21

I am loyal paying customer , and not getting the joy of any feedback whatsoever.

I have raised a couple emails concerning a matter for guidance & assistance, but with help no help. I have written an email on 11 Feb 2019, and have receive no response. This is highly dissatisfying to me as client. Surely you must adhere to some TAT in this type of business.

Please address this an urgent, please.

Regards,

0
Replies (3)
Clientele Legal
Clientele Legal's reply28 Feb 2019, 11:12
Official
 Dear  John M 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo
 
Clientele Legal 
JM
John M's update28 Feb 2019, 11:45
Reviewer Update
Thanks, I will await the correspondence. Regards, John
Clientele Legal
Clientele Legal's reply04 Mar 2019, 10:12
Official
Dear  John M   We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.  We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.  We confirm having made various attempts to contact you previously. However, you have been unreachable. We thank you for updating us with your new contact details.    We further confirm having provided you with a way forward and will keep you abreast of all further developments made.  At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.  Regards,  Karshan Dehal
Legal Advisor
Clientèle Legal